Customer Support

Hours of operation

We have a lot of different ways to get support and find answers to your questions.

Software: If you are looking for software you can download for your use, we make available Thunderbird as an email client, Chrome as a browser, Open Office as an alternative to Microsoft Office, Adobe Reader to handle PDFs among software packages available for download.

Forms: Follow the appropriate links if you are looking for a form to enroll in the service, Jetpacks or phones, or a computer, or want to secure a basic phone.

To have your computer unlocked for a third party to work on it please fill out the unlock request form.

Setup: If you are setting up a new device, please go to the Setup Instructions guide.

User Guides (protected computers only): Please visit the User Guides for the various components of the Garden to familiarize yourself with their function.

Support Help Desk: Second, please visited our Support Help Desk where you can search a Frequently Asked Questions forum, and, after registering, you can submit “Tickets” to support for us to respond.

Contact Us: 

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For immediate assistance, Please call: 888-268-3953

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Mary, Lonnie, Ted, Keith, Chelsea, Ted, Duncan and Neil
Mary, Lonnie, Keith, Chelsea, Ted, Duncan and Neil