Customer Support
August 31, 2015We have a lot of different ways to get support and find answers to your questions.
Report: To report a problem within the Resource Library or another service, please click here to notify us.
Software: If you are looking for software you can download for your use, we make available Thunderbird as an email client, Chrome as a browser, Open Office as an alternative to Microsoft Office, Adobe Reader to handle PDFs among software packages available for download.
Forms: Follow the appropriate links if you are looking for a form to enroll in the service, Jetpacks or phones, or a computer.
To have your computer unlocked for a third party to work on it please fill out the unlock request form.
Setup: If you are setting up a new device, please go to the Setup Instructions guide.
User Guides (protected computers only): Please visit the User Guides for the various components of the Garden to familiarize yourself with their function.
Support Help Desk: Second, please visited our Support Help Desk where you can search a Frequently Asked Questions forum, and, after registering, you can submit “Tickets” to support for us to respond.
Contact Us:
For immediate assistance, Please call: 888-268-3953
